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Lean Six Sigma Breakthrough On-Site Training Services

1. Independent Curriculums:
   

2. The following courses are offered as independent curriculums. Each of the tools are associated with Champion, Black Belt, Green Belt, and DFSS training. 
   

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4. VOC (Voice of the Customer)
   

5. The "Voice of the Customer" is the term used to describe the stated and unstated needs or requirements of the customer. The “Voice of the Customer” can be captured in a variety of ways: Direct discussion or interviews, surveys, focus groups, customer specifications, observation, warranty data, field reports, complaint logs, etc.
   

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7. Project Charters
   

8. The charter serves as a "contract" between the organization’s leadership and the project team created at the outset of the project. Its purpose is:
   

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10. •To clearly define the problem
    

11. •Keep the team focused on the problem at hand
    

12. •To ensure all stakeholders are in agreement with the terms of the contract
    

13. •To document the baseline performance and the objective of the improvement
    

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15. Measurement System Analysis (MSA)
    

16. An accurate and precise measurement system is critical to the success of any project. A MSA is performed to validate the measurements that are used in the project before any improvements can be made.

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